Terms & Privacy For Kenny the Mobile Mechanic

Effective Date: August 25, 2025

Kenny the Mobile Mechanic (“we,” “our,” or “us”) is committed to providing honest, reliable, and transparent automotive services. This page outlines both our Terms & Conditions and our Privacy Policy, which together form the full agreement between us and our valued customers.

Terms & Conditions

1. Service Commitment

• Kenny is a 5-star Google-rated mobile mechanic known for compassion, fairness, and reliability.

• Every service is performed with care and transparency. No gimmicks, no hidden fees — just honest work and professional workmanship.

2. Appointment Deposits

• A $30 deposit is required to secure all appointments.

• Deposits apply toward the final bill.

• Deposits are non-refundable for same-day cancellations or no-shows.

• Rescheduling is always encouraged — deposits can be transferred to a new date.

3. Pricing & Parts

• All listed prices are starting labor rates only.

• Parts are priced separately if Kenny acquires/provides them.

• Customers may provide their own parts (must be new, correct, and safe).

• Kenny will confirm exact pricing onsite, before work begins.

4. Same-Day Repairs

• Availability depends on Kenny’s schedule.

• Customers should call/text +1 (409) 651-0601 for urgent, same-day requests.

• Kenny is flexible, open-minded, and always willing to work with clients.

5. Diagnostics & Estimates

• Diagnostic fees apply prior to repair work.

• Codes and symptoms help identify issues, but complex problems may require additional testing.

• Customers are encouraged to provide engine codes + symptoms when booking.

6. Payment

• Payment is due in full upon completion of services.

• Accepted payment methods: Cash App, Venmo, Debit Card, Tap to Pay, and Cash

• Unpaid balances may result in refusal of future service.

7. Liability & Warranty

• Kenny guarantees quality labor and workmanship.

• Parts warranty (if provided by Kenny) is subject to manufacturer policies.

• Kenny is not liable for defects caused by customer-supplied parts or unrelated vehicle systems.

8. Safety & Environment

• Customer must provide a safe, legal, and accessible location for service.

• Kenny may decline service if the work environment is unsafe.

9. Cancellations & Reschedules

• Cancellations within 24 hours may result in deposit forfeiture.

• Rescheduling is always preferred over cancellation.

• Kenny works hard to accommodate customer needs and values open communication.

Privacy Policy

Kenny the Mobile Mechanic respects your privacy and is committed to protecting your personal information.

1. Information We Collect

When booking or contacting us, we may collect:

• Name, phone number, email address

• Vehicle details, engine codes, and reported symptoms

• Payment information (securely processed through third-party providers)

2. How We Use Your Information

Your information is used to:

• Book, confirm, and manage repair appointments

• Send appointment reminders and service updates

• Improve customer service and scheduling efficiency

• Provide invoices, receipts, and service records

3. Sharing of Information

• We do not sell, rent, or trade your information to outside parties.

• Information may only be shared with trusted third-party payment processors or as required by law.

4. Data Security

• We use industry-standard safeguards to protect your personal data.

• Sensitive information (such as payment details) is encrypted and securely processed.

5. Communication Consent

• By providing your phone number or email, you agree to receive appointment confirmations, updates, and service reminders.

• You may opt out of non-essential communications at any time.

6. Cookies & Tracking (If Website Tracking Enabled)

• Our website may use cookies to improve user experience and analyze traffic.

• These do not collect personally identifiable information unless voluntarily submitted.

7. Your Rights

• You may request access, updates, or deletion of your personal data at any time by contacting us at: +1 (409) 651-0601 or [email protected].

Kenny’s Promise

By booking with Kenny the Mobile Mechanic, you are choosing a service built on honesty, compassion, and trust. Kenny treats every customer like family and every vehicle like his own.

“Because every car deserves TLC — and every customer deserves peace of mind.”